Your Sanctuary FAQ

How do I request my free Sanctuary wristband?

If you are on a paid membership level we would love to send you a Sanctuary wristband in the post. There is no charge and we post worldwide!
Request your wristband here.

If you have lost your band or would like to purchase additional wristbands for yourself or friends please also visit this page here for instructions. 

How do I join the Sanctuary members only Facebook group?

The private Sanctuary Facebook group is where much of our live support in the Blossom and Bloom levels takes place and where you can connect with other members. Join the Facebook group here.

 

Can I get pregnancy support in the Sanctuary?

Yes! Within the Blossom and Bloom levels of membership you will find the Pregnancy + Parenting Sanctuary where support is available to you. Scroll down to the bottom of the Sanctuary home page to find it! 

How do I update my payment card details?
  1. Log in to your Sanctuary account here: https://membership.fertilemindset.com/
  2. Click on ‘Account’ in the top right-hand corner.
  3. Next click on the Account page’s ‘Subscriptions’ tab.
  4. From here choose ‘Update’ and add your new payment card details. It will be updated ready for your next payment.
What happens to my membership if my payment card is cancelled/expired/declined?

If we are unable to take a payment from the card on file for any reason, you will receive notification emails to update your card details. If this does not happen and your paid membership expires, you will be downgraded to the free BUD membership until you enter your new card details. Please contact Heather at support@fertilemindset.com for assistance

Please note: In the case of a cancelled or expired card, your bank or card provider may automatically update your card details. This cannot be relied upon however, and if you wish your membership to continue uninterrupted please update your card details promptly when you receive an email notice from us.

How do I cancel my membership?
  1. Log in to your Sanctuary account here: https://membership.fertilemindset.com/
  2. Click on ‘Account’ in the top right-hand corner.
  3. Next click on the Account page’s ‘Subscriptions’ tab.
  4. Click on ‘Cancel’

Please note: At the end of the billing cycle the membership would expire, and you will be automatically downgraded to the free Bud membership. If however, you would like to cancel completely and receive no further support from us please contact Heather on support@fertilemindset.com

How do I activate a cancelled membership?

If you had a paid membership and your subscription has been cancelled please contact Heather at support@fertilemindset.com for assistance.

Copyright © 2021 Fertile Mindset. All Rights Reserved | Privacy | Terms of Service | Log Out