Your Sanctuary FAQ

How do I update my card details?

  1. Log into the Sanctuary Account page https://membership.fertilemindset.com/
  2. In the top right-hand corner, you will see ‘Account’, click here.
  3. Navigate to the Account page’s ‘Subscriptions’ tab.
  4. From here you should be able to update your card payment details..

How do I cancel my membership?

  1. Log into the Sanctuary Account page https://membership.fertilemindset.com/
  2. In the top right-hand corner, you will see ‘Account’, click here.
  3. Navigate to the Account page’s ‘Subscriptions’ tab.
  4. From here you should be able to cancel your subscription

If you get stuck or have any questions please contact Heather on support@fertilemindset.com

How do I renew my cancelled membership?

  1. Log into the Sanctuary Account page https://membership.fertilemindset.com/
  2. In the top right-hand corner, you will see ‘Account’, click here.
  3. Navigate to the Account page’s ‘Subscriptions’ tab.
  4. From here you should be able to click the option that says “subscribe” If this doesn’t redirect you to the registration link please go to https://membership.fertilemindset.com/register/monthly-membership/ to register and you will be asked to make a payment of £29 to rejoin.

If you have any questions about your membership, please email Heather at Support@fertilemindset.com

How do I request my free Sanctuary wristband?

Please email Heather on support@fertilemindset.com with the title “Wristband” and provide your delivery address, to request your free wristband.

If you have lost your band or would like to purchase additional wristbands for yourself or friends please visit our page here for instructions

How do I join the Your Sanctuary Members-only Facebook group?

Please click on the link https://www.facebook.com/groups/YourSanctuary/
and provide the password you were given in your welcome email when joining.

Can I get pregnancy support in the Sanctuary?

Yes. The Sanctuary resources include and area for pregnancy and parenting support available to you, and you can also join the Your P+P Sanctuary Facebook group here: https://www.facebook.com/groups/YourPPSanctuary/ 

Please note: Sensitive pregnancy posts are still welcomed in the main Your Sanctuary Facebook group but for questions and support join the the Your P+P Sanctuary Facebook group.

 

 

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